Provided the packages of products are unopened and unused, we can do exchange or refund within 30 working days. The costs are on our responsability.
If the product you receive is damaged, please notify us by firstname.lastname@example.org soon as possible. We will be happy to modify your order. The cost is on our responsability. But if the product is not damaged, delivery costs belong to the buyer.
If you are not satisfied with the product, please let us know the reason in detail to our e-mail email@example.comPlease add up the bill and return it to the address we will give you. If the product is damaged or incorrect, the costs are on us. But in other situations, the costs are on customer.
*While returning the product, we highly recommend you to get proof of shipment. We cannot accept responsibility for cargo lost in transit. Returns must be properly packaged and shipped to ensure the safety of our customers. Until items are returned, we demand our customers to ensure that items are stored safely and properly packaged for return. It is our customers' responsibility to wrap products adequately to prevent damage.