🐾 Refund & Exchange Policy | Glorious Treats & Chews UK

At Glorious Treats & Chews, we care deeply about your satisfaction and your pet’s happiness. Every order is prepared with love and care, but if something isn’t perfect, we’re here to help make it right.

💛 Easy Exchanges and Refunds

You can request an exchange or refund within 30 working days of receiving your order, as long as the products are unopened and unused.

30-day refund and exchange window
Applies to unopened and unused products
Return and exchange costs are fully covered by us

We want you to shop with confidence knowing that your order is always protected.

💔 Damaged Items

We take great care when packing and shipping your order. If your item arrives damaged, please contact us immediately at info@glorioustreatsandchews.com and, if possible, include a few photos.

We will quickly arrange a replacement or full refund at no cost to you. If the item is not damaged, return shipping costs will be the responsibility of the customer.

🔄 Incorrect Items

If you have received an incorrect product, please notify us at info@glorioustreatsandchews.com. We’ll send the correct item right away at no extra cost.

Our team will guide you through the process of returning the incorrect product if needed. Your satisfaction is our priority.

📦 How to Return an Item

If you would like to return a product for any reason, please follow these simple steps:

Contact us at info@glorioustreatsandchews.com and explain the reason for your return.
We’ll share the return address and detailed instructions.
Include your order invoice inside the package before sending it.

If your item was damaged or incorrect, we cover all return shipping costs. For all other returns, such as a change of mind, return postage costs will be the customer’s responsibility.

📬 Important Return Information

We recommend obtaining proof of shipment when returning items. Please note that we cannot take responsibility for parcels lost in transit.

Ensure your products are safely packaged before sending them back to us. This helps guarantee that your return is processed quickly and safely.

💬 Need Help?

Our friendly team is always here to support you. If you have any questions about returns, refunds, or exchanges, please contact us at info@glorioustreatsandchews.com.

At Glorious Treats & Chews, your trust means everything to us. We promise to make every shopping experience safe, smooth, and joyful for both you and your dog.